Useful language - agreeing

- I agree
- Absolutely
- That’s true
- I think so too
- You are absolutely right.
- I totally agree with you.
- I couldn’t agree with you more.

CLARIFYING

- To clarify…
- To be more specific…
- What I am saying is …
- What I am trying to say is…
- What I mean is …
- Let me put this another way.

Useful language - thanking

- Many thanks for…
- Many thanks for your email of yesterday attaching X in respect of Y.
- I would like to take this opportunity to thank you.
- May I take this opportunity to thank you for…
- Thank you for instructing us to act on your behalf.
- Thank you for coming in to see me.
- Thank you for returning the forms duly completed.
- Thank you for considering my request.
- Thank you for any help you can provide.

Useful language - giving opinion

- I think…
- I believe…
- I understand…
- Personally, I think…
- In my opinion,
- From my point of view,
- As far as I am concerned,
- It appears that…
- It seems to me that…
- It seems clear to me that…
- The first point I would like to make is that…
- Let me explain why I think that…
- I had not thought about it before, but it seems to me…
- We understand that this is a matter that…

Useful language - referring to previous contacts

- As discussed…
- As discussed during…
- As previously discussed
- As you may know, a meeting was held on…
- In reply to your email of X, I would like to say…
- I would like to respond to your email…
- Further to my last email,...
- Further to our phone discussion…
- Further to our telephone conversation,…
- Further to our recent correspondence…
- I write further to our meeting on…
- I write further in this matter.
- I write further to our meeting….
- I write further to my email,
- I write further to our meeting when we discussed…
- I write further to our discussions over the telephone.
- I write further in this matter, and am now in a position to put forward proposals for settlement.
- I write further in this matter, having now received further information from our advisers.
- Following our meeting on…
- We refer to our telephone conversation…
- I refer to X when you confirmed your instructions to act for this matter.
- Many thanks for your email of yesterday attaching X in respect of Y.
- Thank you for your email.
- Thank you for your enquiry.
- The outcome of that meeting was that…
- With regard to the specific points you raised: